Call centers are under more pressure than ever to respond faster, operate leaner, and still deliver standout customer experiences. Virtual agent call centers are emerging as one of the most powerful ways to meet those demands. By leveraging AI solutions for agents and advanced AI contact center platforms for better service delivery, they combine automation, smart routing, and conversational interfaces to manage routine customer interactions efficiently, while freeing human agents to focus on sol [...]

With the proliferation of connected devices in our homes and workplaces, it is crucial to prioritize the security of these gadgets. From smartphones and smart TVs to home assistants and wearable technology, each device is a potential entry point for cybercriminals. Understanding how to protect these devices from hacks not only safeguards your personal information but also maintains the functionality of your electronics. Below are effective strategies to enhance the security of your connected dev [...]